Used Grubhub for several years, but recently my orders have been delayed or incorrect, and trying to resolve the issues with customer service has been a hassle. Their response times are slow, and when I finally did get in touch, the solutions offered didn’t really address the problem. Is this a common experience, or did I just have a bad run with them?
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Grubhub's customer service or delivery?
Grubhub's customer service or delivery?
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I’m sorry to hear about your frustrating experience with Grubhub. It’s disappointing when long delivery times and cold food affect the convenience of the service, especially with slow customer support. Hopefully, they can improve these aspects in the future.
Trying grubhub seemed like a good option for convenient food delivery, but it ended up being a frustrating experience. The app itself is easy to use, but I experienced long delivery times and received cold food more than once. When I reached out to customer service, the response wasn’t timely, making it hard to resolve the issues.